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4 Reasons Why You Should Be Retargeting Your Email Subscribers on Facebook

When I was a kid, my mother taught me how to reuse or repurpose the things we had instead of just always buying something new.

For example, instead of buying shoe cleaner for my white sneakers, I could clean them with an old toothbrush and toothpaste (seriously try it, it works).

Not only did this practice save us money, but it helped teach me about the worth of things. It can be so easy to fall into the disposable cycle of our modern world. But most things have a much longer and versatile life in them than we give them credit for.

And the same type of thinking can be applied to marketing too.

Marketing materials, strategies, and products shouldn’t be viewed with the one-and-done mindset, and there are so many ways you can use one aspect of your marketing to help several different strategies.

For example, instead of spending a ton of money testing out a new target audience on a Facebook Ad campaign, try using your existing email list to retarget your ads to. This utilizes your existing prospect or customer base. That way you will build authority, refresh interest with your product or service, and create opportunities for those who already love what you do to share your business.

And doing this is easy. All you have to do is use the Facebook Business Manager to upload your current email list and create Custom Audiences that you can then show your ads to exclusively. This creates an extremely warm, targeted audience for your campaigns which can be a total goldmine for paid advertising ROI.

Here are the steps to do this:

In Facebook Business Manager, just select create a custom audience, and then select Customer File as the source.

Then you want to use a file that includes the customer lifetime value (LTV). From there you will add your file of email subscribers.

For the customer value column, you will want to select email address as the LTV, and then select all other fields as well for LTV under Preview and Map Your Data.

And then you are all set!

The way it works, in a nutshell, is, when you upload the email list, Facebook will search for all of the user profiles that match the emails in your list. And if you’re wondering what percentage of your list will match Facebook profiles, well that can differ from list to list depending on certain factors: where you got the list, if they’re personal or business emails, etc.

But to give you a ballpark range, my email lists typically come back with 80% or more matches—and this is a pretty standard number.

Now, you may be asking yourself: “Why in the world would I want to spend money to target people I’m already reaching with my emails?” Here’s a few reasons why this is a huge advantage to standing out in your industry:

#1. Connect with people in a more relaxed setting

Most of us get emails while we’re at work, and there are so many that we don’t have time to read them all. Those who open your emails may scan it and star or save with the intention of going back later to click through to your site. But people are people. We forget things sometimes.

And since email is mostly work-related, it’s not really designed for massive engagement. Facebook, however, is perfect for that. People typically browse their feed in the morning, at lunch and in the evening while in front of the TV. It is a go-to for scrolling while they’re waiting for something to happen (think parents at soccer practice or waiting for the train) and when they have some free time.

Since your audience saw your email earlier in the day or week, they’ll be more likely to remember you when they see your Facebook ad pop up in their feed. It might even remind them to go back and open up that email to take action on your offer.

TIP: Make sure that your message in the ad is the same, or very similar, to the message in your emails. This makes sure your customers know who you are and is already primed to follow through.

#2 Always be in front of those you want to connect with

On average, marketing messages need to be seen by prospective buyers multiple times before they’ll decide to take action—this is known as the “rule of seven,” a term coined by Dr. Jeffrey Lant.

Since the average tech-related shopper uses more than 14 sources of information to arrive at their decision to buy, you want to be seen on multiple platforms.

Using email AND Facebook advertising helps increase the frequency that they see you; so not only will they notice you, but they will (hopefully) remember you when they are making a purchase decision. That’s where the sweet spot is!

#3 Your company will seem large and your reach broad

There’s a funny thing that happens when people see your business marketing in multiple social channels: it looks like your business is everywhere. Although you might not get a lot of traffic to your business’s Facebook page, people these days expect that you have one, and that you are active on the platform.

Additionally, with good retargeting ads popping up all over the place, many people will assume you must be spending a lot of marketing dollars to reach them. This makes it look like your business is large and/or very successful, since you have the time, manpower, and money for so many ads. They might also assume that everyone, not just themselves, is seeing these ads, since Facebook is such a big advertising space.

All of these assumptions help to build your authority.

But guess what… you don’t have to spend tons of money to get this kind of reach online. For just a few dollars a day, you can reach your entire email list daily on Facebook. Not bad right?

When your business looks larger, you’ll also build trust with your customers (potential AND current), since you are there ready to give them the information they want and are showing them products they already like (assuming they are already familiar with your products).

#4 Look-alike audiences are amazing for reach

But the benefits don’t end with just engaging your current audience. Part of the beauty of this strategy is that you can connect to thousands of people who have similar interests, demographics, purchasing habits, and online activity as your current customers.

After uploading your email list to Facebook and creating that first Custom Audience to target, you can also create a “look-alike audience”. A look-alike audience is comprised of other Facebook users that have similar interests and needs to your current audience.

This is one of the most powerful tools in digital marketing today. This is one of the easiest ways to reach new people, particularly if you have a strong, engaged customer base in your email list.

It’s obviously great to retarget your current followers, but having the ability to expand your audience based on that specific demographic could be the difference between doubling or tripling your ROI.

Now that you have all the information, and reasoning, on retargeting your email list, it’s time to take action. Upload your list and launch a Facebook campaign that mirrors your next email. If you can get even 20% more ROI from the campaign as a result, then that’s a big win. But don’t be surprised if it’s much higher. And if it is, you can buy me a beer as a thanks. I’m a cheap date.


J.C. Granger is the CEO of Infinity Marketing Group. Infinity Marketing Group is an inbound marketing agency headquartered in Denver, Colorado that specializes in helping SaaS companies achieve their lead generation goals.

Connect with J.C. on LinkedIn and download his free eBook, “3 Essentials of Inbound Marketing”.

rnewborg4 Reasons Why You Should Be Retargeting Your Email Subscribers on Facebook
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Smarketing: Strengthening the relationship between sales and marketing

As with any kind of relationship, communication and teamwork are the major keys to success. In the world of sales and marketing, this is no exception.  Historically, the two teams did not work well together despite sharing the same goal, which is to drive revenue. However, through the ups and downs of their sometimes combative and competitive relationship, sales and marketing can now work together successfully if they follow the four major rules of “Smarketing.”

According to Hubspot, the term Smarketing is “the alignment between your sales and marketing teams created through frequent and direct communication.” With the ever-changing landscape of digital tools and enhancements, it’s time that SaaS companies begin to embrace the concept of Smarketing in order to generate the strongest results.

Here are four rules of Smarketing guaranteed to strengthen the relationship between sales and marketing for your SaaS company.

1) Communication is Key

Life and relationship coach Tony Robbins, states that communication in relationships, at its core, is about connecting and using your verbal, written and physical skills to fulfill your partner’s needs. This definition remains the same in Smarketing. In Smarketing, communicating between the two teams will create an equal playing field, provide more visibility into results, allow for clear insights into operational systems, and will continually refine the processes of sales and marketing.

To maintain open communication, start to implement monthly Smarketing meetings.

2) Share a Common Message and Goal

Successful partners should always be speaking the same language in relationships. Regardless of how different sales and marketing teams may operate, they should learn to get on the same page as well. Whether this applies to the key messages of your products and services, the end goal of your business strategies, or both, it is critical that both teams are aware of the defined messages and goals. Being in agreement with these core pieces will allow each team to support the others’ efforts.

Additionally, defining the shared message and goal will ensure no overlap in work and key functions. Constant communication between the two teams will lead to the utmost productivity and efficiencies in producing strategies and uncovering results.

3) Implement Open Data

Like most relationships, open and honest communication is essential. Similar to sharing the common message and goal, Sales and Marketing must be sharing their data and results as well. Understanding the key metrics and results of both team’s efforts will allow the teams to make adjustments to their strategies if needed and ultimately help drive success for your SaaS company.

For example, when the sales team shares the number of monthly sales and their sources, the marketing team can leverage this information to identify channels and audiences for lead generation campaigns. On the flip side, if Marketing shares geographical data based on engagement from social, the sales team can narrow down their strategies in the most popular locations.

4) Celebrate Success Together

To build strong relationship morale, both Sales and Marketing should be celebrating each other’s success hand-in-hand. Whether the conversions come from a highly defined digital campaign or a strong sales meeting, it is important to celebrate both wins from both teams. Management can help facilitate shared celebrations and jumpstarting organizational alignment through defining compensation based on shared marketing and sales goals.

When these rules are followed and encouraged by both teams and management, your SaaS business will begin to thrive. According to a study by Aberdeen Group, companies that utilize Smarketing strategies in their goals see a 65% increase in top-line revenue over those who don’t. With that number alone, why wouldn’t you consider Smarketing for your SaaS company?

J.C. Granger is the CEO of Infinity Marketing Group. Infinity Marketing Group is an inbound marketing agency headquartered in Denver, Colorado that specializes in helping SaaS companies achieve their lead generation goals.

Connect with J.C. on LinkedIn and download his free eBook, “3 Essentials of Inbound Marketing”.

J.C. GrangerSmarketing: Strengthening the relationship between sales and marketing
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Must-Have Tech That Small Businesses Need

My father once told me to “find a good mechanic and a good woman and keep them both forever.” This can easily be applied to software and technology as well. Since starting my small business, I’ve constantly been on the search for software that will make my life easier and can help me solve problems for my business, that won’t drown my wallet. Read below for the three software small businesses should absolutely be using.

Online Training Systems: When you’re a small business owner, you hit the gender-neutral glass ceiling of how much you do in 24 hours fast. And the last thing you want to spend time on is onboarding and training new employees. That’s why I use the automated training software, Trainual.

This is the ultimate training and onboarding tool and has been a complete game-changer for my company. Trainual allows me to add a new employee, assign them training processes (whether it is for internal processes or client communication) then alerts me when they are done. The best part? My employees aren’t training as they go anymore, they are trained before they go.

Project Management Tools: Project management software is some of the best money you can spend as a small business owner. I use Basecamp3. What sets Basecamp3 apart from other project management tools, is that it allows me to work with clients and my team – all on the record in one place — with fewer emails, meetings, and busy-work.

So, let me explain.

When not using project management software, it is more likely something is going to fall through the cracks. Whether someone doesn’t hit reply all on an email or a task goes unfulfilled for a client, the client isn’t going to be happy. When a client isn’t happy, the client cancels. When the client cancels, you lose money. Using a project management tool like Basecamp3 saves you from making small mistakes with the internal and external communication features – and ultimately saves you money, headaches, and stress from keeping everything on your email.

Online Billing Systems: One of the most important decisions you can make as a small business owner is what kind of invoice and billing system you implement. Starting out, I did tons of research and found that most billing systems, from PayPal to QuickBooks, charge the same 3% fee for every transaction.

That fee may not sound like a lot but do the math after a full year and you will feel your pockets start to burn a bit. Instead of using a system charging up to 3% for transactional fees, I use ChargeOver.com. ChargeOver.com allows users to import your own merchant processing system and has an easy-to-use automated billing feature. So now, I am paying only 1.5% for everything transaction. My advice: do your research on online billing systems. It could save you a lot more money to put towards your marketing funds or office space, or maybe even just more happy hours during the week!

J.C. Granger is the CEO of Infinity Marketing Group. Infinity Marketing Group is an inbound marketing agency headquartered in Denver, Colorado that specializes in helping SaaS companies achieve their lead generation goals.

Connect with J.C. on LinkedIn and download his free eBook, “3 Essentials of Inbound Marketing”.

J.C. GrangerMust-Have Tech That Small Businesses Need
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The Rules of Engagement for Backlinks and Keywords

I’ve been talking about the truth (and lies) software companies tell about SEO. There are three things we’ve already discussed-page ranking, the “complicated” label that SEO has and the role Social Media plays in your rankings. These lies are one of the reasons people bounce from SEO strategy to SEO strategy. It’s also why companies spend a lot of money in the wrong places of their SEO plan. 

It’s also important to know that it’s not all about the keywords.

You read that correctly, keywords are just part of your strategy when it comes to your SEO strategy. 

Keywords were the main focus of SEO for a long time. You had to have the right keywords placed on the right pages if you wanted to be seen, and that was about it. People shoved tons of keywords into every sentence they could. Here’s the thing- search engines get smarter and more complex every few months. Your keyword strategy should be reviewed every few months so that you can make adjustments and stay relevant.  

Google takes around 200 factors into account when they determine rankings for websites. Keywords are still important, but there’s a lot more that goes into it than just making sure you use the word “dog” as many times as you can in your posts about dogs. 

If you want to get down to the nitty-gritty, you’ll want to look at:

  • Your domain age
  • Your page titles
  • How H1 tags are used
  • Semantically related keywords
  • Page-loading speed
  • The recency of updates (to your site and content)
  • Outbound links

While we’re at it, the reading level of your site, the layout of your site and a layout of your “Contact Us” page can affect your SEO rankings. 

So while keywords are an essential part of your SEO strategy, there are tons of other factors you need to take into account. It’s the whole package they are looking at. So do your best to make that package the best it can be.

Asking about the different tactics that an SEO provider used to help you improve your rankings is really important. If they emphasize keyword density or other keyword-related practices, be a bit wary. They are not looking at the big SEO picture and they are not going to create a solid strategy. 

Power loading links isn’t the answer either by the way

A while back, there was a huge focus on having a crap ton of inbound or outbound links- external or internal. It’s not that this statement isn’t wrong, it’s that it’s too general and highly misleading when it comes to getting you the results you need. The number of links is important, but what’s more important, is where those links are coming from. I can link to a ton of sites all day long on my blog, but it’s not going to get me a seat at the table when it comes to Google rankings. 

Backlinking is only going to help you when you link from “high-authority” websites like Mashable, TechCrunch, or Wired. That’s because everyone is linking everything, so quality starts to emerge as the defining backlink. If Google thinks your page contains excellent information based on that link then that’s a plus. If that information helps them to figure out exactly what your page is about, even better. 

So remember, that one link from a high-authority domain to your page could be the boost you are looking for, whereas tons of links from low-quality sites that are not providing any real value might not do anything. In fact, it could even hurt your rankings if you have those types of sites linked to yours, so be careful.

If an SEO expert tells you that you need tons of links, you now know that’s not true. If “links” are their focus, they may engage in link buying or other strategies that are not so Google friendly. That can result in penalties, and you don’t want that to happen. It should also be noted if it’s really bad, Google will slap you hard and lower your rankings even more. So don’t over link. 

Having links= OK

Having the right kind of links=Gold

So if you’re not ranking high on Google search results and you want to benefit from having stronger backlinks and keyword strategies, shoot us an email at info@infinitymgroup.com or message me on LinkedIn.

J.C. Granger is the CEO of Infinity Marketing Group. Infinity Marketing Group is an inbound marketing agency headquartered in Denver, Colorado that specializes in helping SaaS companies achieve their lead generation goals.

Connect with J.C. on LinkedIn and download his free eBook, “3 Essentials of Inbound Marketing”.

J.C. GrangerThe Rules of Engagement for Backlinks and Keywords
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SaaS Pricing Models: Where Should You Start?

In the world of SaaS, there is an overwhelming number of pricing models available, that it’s almost impossible to know where to start. Being the founder of a SaaS marketing firm, I’ve marketed or implemented almost every type of pricing model there is. However, the one pricing model that is beyond the best, is something I like to call “Benchmark Freemium.” According to Hubspot, the freemium pricing model, a combination of free and premium, is “a two-tiered user acquisition model that splits users into either a free tier or a premium tier depending on whether or not they pay for an account.” But there is a twist to Benchmark Freemium: your software or service is free until you’ve hit a designated benchmark.

Have you ever heard of Slack?

I’ll give you an example. Slack, a cloud-based messaging software for companies and organizations, has one of the most brilliant pricing models I’ve ever seen. Slack offers its software for free, all features included. That is until you reach 10,000 messages. 10,000 messages sounds like a lot, but is it? Slack carefully decided on this benchmark, because when you hit 10,000 messages on Slack, you’re already hooked. You’ve seen the value. You’ve adapted Slack into your day-to-day processes and most likely, you can’t go back to your pre-Slack office days.

The biggest advantage of using the Benchmark Freemium pricing model is that once your customer hits the benchmark, it’s almost guaranteed that the customer has already adopted your software into their systems. The conversion rate of trial users becoming paying users is almost always north of 90%. However, in order to attain this kind of success, you must choose your benchmark wisely.

One rule with SaaS pricing models: Never set your benchmark on a timeline.

Believe me, everybody is over the two-week trial periods. Instead, follow Slack’s example and set your benchmark on usage. Trial and test to see what is the right amount of usage before you start. If you set that benchmark too low, your users may have not used the software enough to convert the user. If you set that benchmark too high, you could potentially be losing money by not acquiring that paid user sooner.

Need help setting your benchmark for the Benchmark Freemium pricing model? Get a full understanding of your usage numbers with a pricing model expert.

J.C. Granger is the CEO of Infinity Marketing Group. Infinity Marketing Group is an inbound marketing agency headquartered in Denver, Colorado that specializes in helping SaaS companies achieve their lead generation goals.

Connect with J.C. on LinkedIn and download his free eBook, “3 Essentials of Inbound Marketing”.

J.C. GrangerSaaS Pricing Models: Where Should You Start?
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